The usual cause of this is a damaged or dirty disc. Visually inspect the disc for possible flaws or defects, and clean it properly. You should also test another CD-ROM in your drive. This often reveals setup problems that are not disc-specific. If these procedures fail, you can contact us to get a replacement disc .
Do you have at least the follow amounts of RAM (memory)?
Windows 95: 8 megabytes
Windows NT: 8 megabytes
Windows does not run well on anything less than these amounts. If you only have the minimum amount of RAM, the program may run slowly.
If you only have a single-spin CD-ROM drive, everything will run slowly.
We cannot help you with computer problems, Windows problems, or 3rd party applications problems, but we can assist you with a problem you have with the book or the CD-ROM.
Note: Problems with other company's programs on the disc need to be resolved with the company that produced the program or demo.
If you're having problems with the book or CD, here's how to get in touch with us. Please be prepared to give us information on your computer system and a detailed account of the problem youíre experiencing.
If you're a member of an online services such as CompuServe, America Online, Prodigy, etc., you can send Internet Email through your service.
Macmillan Computer Publishing
Support Department
201 West 103rd Street
Indianapolis, IN 46290
(317) 581-3833
(317) 581-4773
WWW:
The Macmillan Information SuperLibraryFTP:
CompuServe
The keyword for our forum is SAMS ("GO SAMS"). We are a part of the Macmillan Computer Publishing forum.